https://www.joshuahillmer.com/work-jasper daily 1.0 2026-03-18 https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1615321614621-6NBPZ95XMY0S8XQAQR6B/Afinal.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1615321698126-JESL9NT3WX8Y48CH66HF/TSFINAL.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1658248057946-LV3RR5BA5WUTG5MHT5ND/unsplash-image-tZc3vjPCk-Q.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1637777038283-N9A9DQJNH7NX8DFPYD9S/IMG_0010-1-1024x768.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736187501431-RQZLSBAV2X4B4W3NBTOH/FireShot%2BCapture%2B049%2B-%2BTop%2B5%2BUX%2BWorkshops%2B%2528with%2BTemplates%2521%2529%2B-%2Badamfard.com.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1612308803372-C5H1EDO9Y5AQE0E736Z2/Screenshot+2021-01-19+153159.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1612309040156-X8E8BW1Y2BR60W8EHT8C/image-asset.jpeg Work - A Growing industry… This past year 1 out of every 3 U.S. households now grow their own food. However, they also throw away an estimated 25% of the food they harvest every year. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1612483365423-GTKKCWUDGQCKTZTVBJZW/image.jpg Work - The Problem An individual with a garden/fruit tree, often feels overwhelmed about having too much of the one type of produce and needs to find a way to give or trade for another type but faces no easy way to do so past their friends and relatives. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1612473684047-XPER5V4G7I3OQ1DXHQ6B/download+%283%29s.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1612475007839-Z7OSUDKYXSZMQTX6SWVU/external-content.duckduckgo.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1612473695210-58XZ2DRDB6PN04VSRAU1/download+%283%29df.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1612402314115-E9FSCGT6P86I9VJTGIJN/image-asset.jpeg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1612481751691-KSOZ6HSDLNLSDBPPLSYX/Jodi+Greenthumb.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614798852640-YLWTWYMMAEWYB5M3X8WZ/Customer+journey+map+TS.png Work - User Journey Map https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614799090651-J1TMM9HTTW3JZ8VB1XB8/JoshuaHillmer_TownSquare_Storyboard.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614798923322-AJ15TXBYA9W7B5C8YRWR/User+Flow+Towwn+Square.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614798898579-2KJQZAVDOYIDQ8WPXJ37/Sitemap+Town+Square.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1612558617988-SZYQB03B74WNX0JUGR8A/image-asset.jpeg Work - Untapped potential American gardeners have spent nearly 4 billion on garden retail sales- this is up 20% from just last year https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614813255607-LA1NYX523965DMCBTL0Y/JoshuaHillmer-TownSquare-Mainfeature+%281%29.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614813249930-ZWSQ0KD61VL50FAIM2HP/JoshuaHillmer_4Features_TownSquareLoFipaper_Page_1_Image_0001.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614813124604-DU31C8YEAXU2A2IOYTRO/JoshuaHillmer_4Features_TownSquareLoFipaper_Page_2_Image_0001.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617729307030-D6A9D4CZT0R3A3CZ3UMQ/Frame+99.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617731559035-9W0QQR4X17WEK2BSGMGQ/Frame+101.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617731568378-3SNAMNRU3S5KK90NL2F3/Frame+102.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617731575460-Z0N8SUKYB2E3KGFEP0GW/Frame+103.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617735998500-D5PSQB30ROB45QLHFIJ4/First+Iter+Home.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617736016383-HCZUYQ4SKB0J40J0L82A/First+Iter+Homea.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617736091045-KE7LCC0ZR2WHC65ABI0M/First+iter+Inbox.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617736039295-6T56I51GIDFBY7EKR4K6/First+Iter+Post.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617736361076-R6RYQO77Z5XP1KM6QVCZ/unsplash-image-9FYV0vgIulw.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617737523019-0PFBL11Q4RUIYJ6EN2V2/First+Iter+Home.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617737559186-DF6214AE5GT099Z69QD5/sign+up+or+Sign+in.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617737615668-B6ROIRX5F3NZPE0CEVC8/First+Iter+Homea.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617737660342-X7952Q1V75M97BRXV58L/Home+Main.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617737742941-3BOPRSAV2A9XIS237RZG/First+Iter+Post.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617737711757-N8B2LFQKX9XSP9N2FEOJ/Post.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617737815571-KUTGZK0TLO0G4E028OF2/First+Iter+Stand.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1617737839192-7H79FAY54L315Y0D0XG5/Inbox+Messages.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1618508054206-4EGGQH1Z4E742GBDY8I7/20210413_114941.gif Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614886472584-BGKDSJ1FR7VAMXCNOINE/Alertify+Logo.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614886654173-YO0ZT4M8VHV6ENG1OWQH/Alertify_Playbook.png Work - A Growing industry… This past year 1 out of every 3 U.S. households now grow their own food. However, they also throw away an estimated 25% of the food they harvest every year. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614887891269-2D7DHJ8ZRHUPMM4TJPYA/image.jpg Work - The Problem In order to meet the increasing demands of disaster response, the national organization, American Red Cross, calls upon the citizens to form “Ready When Time Comes” chapters for aid. Even though most citizens have the desire to help, they struggle with the lack of coordination and time to organize a response team to help Red Cross stabilize natural disasters. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614899741080-NQC0OAJZFALVAULI56T6/image-asset.jpeg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614896016371-FQ19ZEIQDEEIQA5XZE2N/Screenshot+2021-03-04+141312.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614896157446-O87UODUQ0NGN5GLTPT1C/Screenshot+2021-03-04+141226.png Work - User Journey Map https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614896650949-TXYTNDTVHNM4MUXWLY3K/Screenshot+2021-03-04+142223.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614896681473-H89KYJS6AZ8H7VGXCXXJ/Screenshot+2021-03-04+142253.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614896706250-5KY6LNYU1HZQVEX5JABU/Screenshot+2021-03-04+142318.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614902320664-7V6ZUGC847XPZLW77DFU/Screenshot+2021-03-04+141059.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614902350327-2TFY3TK7I0DZRDD0T3XI/Screenshot+2021-03-04+140853.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614900864872-686AJ4QWG2AUX013ZUFM/Screenshot+2021-03-04+153323.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614900960984-J0L2P4AG8NZFO1RL9G7W/Screenshot%2B2021-03-04%2B153259.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614908863564-M9K5U7LNTJVBCNY852JQ/Screenshot+2021-03-04+174534.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614908969134-6FYRXDFY3IWMFE0469GV/Screenshot+2021-03-04+174916.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614908879017-CH3936PAISDJB48VLYY6/Screenshot+2021-03-04+174605.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614909731802-EIVT7DV6DVP7MXV58EQI/Screenshot+2021-03-04+175214.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614909446312-DO3S2N8FEN2IF4QLL4SR/Screenshot+2021-03-04+175712.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614909618541-S4GEDD1SSHUN1FDTY4GC/Screenshot+2021-03-04+175846.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614909663265-AG9E5TEVLIV07E9QCGB5/Screenshot+2021-03-04+175922.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614916324273-5GUVR8CG1VNWO26PD4U6/Screenshot+2021-03-04+194741.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614916191607-SV0YGXETWL2Z76AN05VM/Screenshot+2021-03-04+194803.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1614916220304-K8YV0I9RVXKZ9J2P2ULJ/Screenshot+2021-03-04+194859.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/331b7e93-6808-4bf6-a1ab-3fa5b35f8515/Screenshot+2022-07-26+163328.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1658878180283-K88NO3VS9MOGP3D7GJXG/unsplash-image-ah-HeguOe9k.jpg Work - A Growing industry… This past year 1 out of every 3 U.S. households now grow their own food. However, they also throw away an estimated 25% of the food they harvest every year. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1612483365423-GTKKCWUDGQCKTZTVBJZW/image.jpg Work - The Problem An employee, applicant or ex-worker wants to have access to their data but are confused and often feel overwhelmed at what to do and where to go. They want to find a direct way in which they can make a data request, get updated along the way and understand it when they have access to it. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/af9a9e82-6aac-4263-8395-4a165235c76d/th-2750800962.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/e7bf16b7-a44b-4b9d-9a7a-6fd2a3306bfb/th-3303020514.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/2be3448a-4a46-46bd-878f-4574d61a3549/th-3386523779.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1658931078847-HJ3YVB2U660CP98H7LFD/unsplash-image-2FPjlAyMQTA.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/8bea6235-b476-4ab3-9acb-965d3f088507/Screenshot+2022-07-27+074436.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/c4088d66-f06c-46f1-a789-d6f259bee928/Screenshot+2022-07-27+075756.png Work - User Journey Map https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/eec0d4b7-b0c2-44c5-8186-85041c2c5afa/Screenshot+2022-07-26+163328.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/4624ba7e-1e63-41d7-995f-ca5e25ad68bd/Screenshot+2022-07-27+082111.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/ad57de5b-624e-4aef-a738-1f4cd065eec7/unnamed.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/a03cd990-2f1d-476f-9f83-09a67c0e9d37/ex-EE+Intake+form.png Work - Untapped potential American gardeners have spent nearly 4 billion on garden retail sales- this is up 20% from just last year https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/4d3ff4d4-e077-4446-b4ac-dce5f704d9a3/IMG-8758.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/797f05f4-5dd9-4c5a-b5f5-637cc52532ba/IMG-8757.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/0fa69909-af4d-494d-9b8c-a8ff13c673cf/IMG-8756.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/dc6f3ace-952e-45f3-92b7-62a360f2e23f/Screenshot+2022-07-27+083401.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/61748399-bdcb-4951-9227-d1d3e8f19eab/Screenshot+2022-07-27+083443.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/f918d225-2cfd-4e9e-9f33-5499445f0863/ex-EE+Intake+form.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/ae467afc-7e23-41d0-ac09-200d07e3f006/Disabled-+Delete+Summary-+All.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/5210ff75-c8af-4db2-8de2-2b728d74a9cb/Welcome-Summary.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/fcbeff4d-92e8-416f-b2d0-168afa7c11fa/Screenshot+2022-07-27+084239.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/cad2075a-de74-447c-95d1-51edeb530a17/Screenshot+2022-07-27+083918.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1641575353390-1STTVFJC9O5HTEBOU2XJ/unsplash-image-nApaSgkzaxg.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/7f4697ec-361a-4c68-adca-07b7a49c13fc/Personal-Finance-Management-Disruptors.png Work - A Growing industry… This past year 1 out of every 3 U.S. households now grow their own food. However, they also throw away an estimated 25% of the food they harvest every year. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1612483365423-GTKKCWUDGQCKTZTVBJZW/image.jpg Work - The Problem A financial professional who wants to manage their clientele, often finds themselves overwhelmed and frustrated at how difficult it can be and how time consuming it is to manage their book of business and they need to find a way to effectively manage/navigate it. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/54c068e5-eb11-4ccc-bccc-6c7ff40effcb/Screenshot+2022-01-06+221948.jpg Work - Make it stand out I grouped similar ideas and statements to help distill themes. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/06cd9f09-1126-43d7-a343-57bf0bf76dcd/Screenshot+2022-01-07+064931.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/29ca78e6-b49a-40a8-989f-0e8dae95593f/Screenshot+2022-01-07+064015.png Work - Make it stand out Using google analytics I was able to see a problem almost instantly. A large number of users will log in and then churn out right away. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1667833832730-25S6UXULBI82UUSUX1MT/Frame+527.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1667833832797-5Q9P10U2ULIHUR9UV4G8/Frame+528.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1667833833422-D00VQ8TG31PARJ81VOCG/Frame+529.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1667833833761-5T3FMLCBBACYE81G8RXZ/Frame+530.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1667840693775-VVEOS7108VUKM59402AU/Frame+534.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1667840398516-9WEOXZL0S47U217C0UUS/Frame+533.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1f18227f-798a-4dfb-8ad8-cd6770df7055/Screenshot+2022-01-06+215259.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/55243dfa-612e-4ef9-a1a2-186d038cf36f/Screenshot+2022-01-07+063909.png Work - Make it stand out I found two different hotspots within our users. Those aged 40-55 and 60-69 with accounts in the 3 and 6 amount range. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/079234f1-5ef6-4df3-b13f-af06d1ee852c/Screenshot+2022-01-07+072819.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/78ea0026-eda3-48a4-9c95-072671fc8f14/Screenshot+2022-01-07+074511.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/e108b7e2-df53-4669-b5ae-8b53a29bf06b/aScreenshot+2022-09-02+105636.jpg Work - User Journey Map Ideal user journey to onboard a new client. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/fa566a93-8bb3-407a-ae53-c5cda08c9554/Screenshot+2022-01-07+075351.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/127c5df1-aba0-4b95-a098-71d1dde8f5e6/Screenshot+2022-01-07+080042.png Work - Untapped potential Once logging in the user will now go directly to the dashboard. Modals will now be easy to close or ignore. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/4368068d-9414-45e3-bbf5-6b1119cb3ee6/IMG-7659.jpg Work - Paper Prototype During this phase we are able to put pen to paper so to speak. We are going to start creating low fidelity prototypes, making decisions on information architecture, iconography, color and typography. Then progress to mid and finally high fidelity mockups. All while validating and testing through user feedback and user testing, making sure to pivot when necessary. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1667839902937-UMQC3MQHGGMS8GP1GWTN/Desktop.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1667839903884-30OLXMHWPDB0ZHDQO1GQ/Desktop-1.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1667839902873-2A80571GB9VDHVE5Y9NU/4Button.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1667839904169-FI4TE02KJSZ7TMKZSD0U/Frame+531.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1667839904824-SABSNPL6OZZ88ZXWR472/Rollover.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1667839905224-DOFYHZ1QTOY211QPUQ4S/Submit+New+Business+Screen+v1.3.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1667839905630-4TIWCUZXAL4E8RK6RB4L/Submit+New+Business+Screen.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/3f02ab35-8b52-4f0f-929e-692f7bd97c95/Screenshot+2022-01-07+082258.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/e743b096-0347-4d6a-ba58-c5784203ce11/Screenshot+2022-01-07+081926.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/2d2fe10d-d0eb-4545-b462-c83e70b47905/Screenshot+2022-01-07+082318.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/ead2347e-9147-4fdf-9677-0be64a5905c0/Screenshot+2022-01-07+083034.png Work - Make it stand out Old design https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/41417a23-71e2-41d1-b366-91a1546ed818/Screenshot+2022-01-07+082806.png Work New design https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/606b08c3-4cb9-4277-9567-49d63a4d8cf1/Screenshot+2022-01-07+083152.png Work - Make it stand out Old design https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1f2f7854-9274-45bb-9468-a4a7b9b534cb/Screenshot+2022-01-07+083228.png Work - Make it stand out New design https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/4c70991f-fff0-401f-92b6-9e80f5af34b9/Screenshot+2022-01-07+083135.png Work - Make it stand out Old design https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/8527a23f-7f4b-4ed1-9e9f-08c77924639c/Screenshot+2022-01-07+082831.png Work - Make it stand out New design https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/f29d886a-f76f-4a8c-b981-901fb8865e51/Screenshot+2022-01-07+083054.png Work - Make it stand out Old design https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/43931148-05e4-4739-a3b3-7b86cfda4aaa/Screenshot+2022-01-07+082927.png Work - Make it stand out New design https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/8f5e77ec-c5da-4010-bbd8-603daaf18d3f/Screenshot+2022-01-07+083114.png Work - Make it stand out Old design https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/46e6151d-e9fe-4e72-b0c8-25ae6ea55c62/Screenshot+2022-01-07+083851.png Work - Make it stand out New design https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/b7955fe7-4aec-4a40-a8db-ec75b8bbf019/Screenshot+2022-01-07+084458.png Work Responsive tablet dashboard design https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/5589b0b7-da1e-4ec1-b7f9-db9b5a42afe4/Screenshot+2022-01-07+090326.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/019b76d2-dfd5-496d-84fd-775508be5a8f/Screesddsddssddnshot+2025-01-14+222725.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1bd1008a-258e-479b-a786-d82652148f20/Screenshot+2025-01-14+221053.png Work - A growing need… Even though less than 2% of the population uses specialty drugs, those prescriptions account for a staggering 51% of total pharmacy spending However, due to the COVID-19 pandemic there was a significant delay in care which resulted in delayed diagnoses of specialty conditions. For example cancer screenings significantly declined (mammograms by 87%, colonoscopies by 90% and pap smears by 83%). This indicates that the market is expecting a rebound of visits and specialty patients to come, which could continue to drive up specialty drug trend. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1612483365423-GTKKCWUDGQCKTZTVBJZW/image.jpg Work - The Problem As a recently diagnosed specialty patient, who is already stressed, scared and overwhelmed from being diagnosed with a specialty condition, I want to be able to quickly onboard, request my prescription and have a clear and easy way to start my treatment. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/aba455b4-6ba8-47eb-aced-0dae3779cfe8/CVS_Pharmacy_Logo_horizontally-2048x274-2397387992.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/f319ef57-a06c-4674-97ae-5cb2affe7443/Screenshot+2025-01-15+093728.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/6d22c62e-99ea-4794-9daf-2d8d5ce51d2b/Walgreens-Logo-3584446972.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/b8c36203-bd80-47ec-8efb-ecfaf079086c/Screenshot+2025-01-15+101735.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/57dd9b42-daf0-4d05-9210-4d90e8008b9d/OSP+Patient.jpg Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/7ccda5e9-e7af-43b6-b43e-a6fe12dcd4fc/Pure+user+journey.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/4fd873c8-9b1f-4db2-a8a8-cbc808dbe327/Screenshot+2025-01-15+082431.png Work - Make it stand out Returning user flow. Customer journey maps help to give us a visual perception on not only where the frustrations lie in their journey, but also how they are reacting to their frustrations and what methods of resolve they try to accommodate to improve their own satisfaction. In this journey map, you can see how the user goes from unhappy and frustrated to understanding and okay once they go through the process of dealing with their specialty prescription request. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/ac6197c2-ba69-4a00-a951-c9033c378c3c/Basic+new+user+flow.jpg Work - Make it stand out New user flow. This journey encompasses a two fold path where part of it is in an un-auth state (not logged in) and an auth state (post verification/logged in) due to legal restraints dealing with medical information that is protected. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/dda39111-1795-4bed-837a-47cbb2c437f4/FireShot+Capture+051+-+picture+of+user+interviews+for+ux+at+DuckDuckGo+-+duckduckgo.com.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/193e0e4a-9604-4eff-bd7c-07860a7d2ac8/Group+41.png Work - Untapped potential American gardeners have spent nearly 4 billion on garden retail sales- this is up 20% from just last year https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968828467-UGZ2JI5PX50E6QFABVEM/1+account+exists.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968828397-0PDITKFBXNTHF3YSVHNA/Desktop+-+Medical+history.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968829197-89VK4TGIXA739F4A4GVE/Desktop+-+Personal+information.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968829310-7AB9C55FLCAPMCUJ7KTK/Desktop+-+Primary+pharmacy+insurance.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968830065-8KFGO37UKZGU5H805AD2/Desktop+-+Primary+pharmacy+insurance-1.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968830181-BXXT0G9ES996UUSXU9EJ/Desktop+-+Specialty+medications.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968830847-Z7O47RWSYMPTRNC9RPC4/Desktop.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968831128-WKRN4NR5WJ99F6R95GW6/Desktop-1.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968831696-PEGAWJ3WTNB0KI2YSHMJ/D-S6-+Specs.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968831976-1BSHQZ7E8IVP9NXE7H4C/Frame+216.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968832578-X1LSXRLACOG4E9NG0VQ1/If+HSID+account+exists.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968217911-AA1CWO1BIR2ZQPP9MQ7J/Screenshot+2025-01-15+110353.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968217877-1IXN7W9PXLX355VVJ2H0/Screenshot+2025-01-15+110515.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968218619-19NX45OL6KIB4V3OITQ0/Screenshot+2025-01-15+110539.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968218817-HCTB4CJQ59UV4KQD1IYT/Screenshot+2025-01-15+110614.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968219603-SE05Y6K09TGDVI75JSBH/Screenshot+2025-01-15+110703.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968219778-4M12LO2ZLUVOGI64E3MI/Screenshot+2025-01-15+110738.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968220649-ZMT2ZA2B853MKXNCPH28/Screenshot+2025-01-15+110834.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1736968220754-1JXIEDDSUIZM0TLSVWYQ/Screenshot+2025-01-15+110939.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/55d77842-6d1b-4f39-b372-b7861b691b4c/Desktop_Interstitial.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/074d7f64-1039-4f5b-a1e2-7546b82af7cd/Copay+coverage+savings+card.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/0e1fe5f2-061a-4d91-81c7-c277ea2f1c8e/Health+information+messages.png Work https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/9d229619-6582-47ec-8a6c-3511a7e7daad/Prescription+fill+request+medication.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/ff976849-2f77-44e8-b47c-90a09d94942c/Confirmation.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/6da3a3c9-8c7c-4ba0-aa79-40eb24bbbe7f/Desktop_Getting+started.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/060c6e95-ff73-4d48-acc5-b2e0a449eb68/Screenshot+2025-01-15+110939.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/a55a8b56-798b-418a-b9fe-0cec2a4f72b2/Screenshot+2025-01-15+120710.png Work - Make it stand out You can take a closer look at an example of my documentation style for the Dashboard redesign by selecting the link. https://www.joshuahillmer.com/about daily 0.75 2026-01-19 https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1556301326462-ITW0WWZ70PP1UQ21NVDA/IMG_0277.jpg About - Product Strategy and High-Impact UX… Live from the stage/my workspace https://www.joshuahillmer.com/contact daily 0.75 2026-01-19 https://www.joshuahillmer.com/medium-articles daily 0.75 2026-01-19 https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1598473844710-SLW5KK67Q5ZB52V8LALE/bram-van-oost-4xM5cytsdMo-unsplash.jpg Medium Articles - Designing For The Future Too Soon A Tesla UX Case Study https://images.squarespace-cdn.com/content/v1/5c67585db10f25acf77a13bd/1598474144241-PC99T8HU94NM3MVUDIOB/ashkan-forouzani-ignxm3E1Rg4-unsplash.jpg Medium Articles - The Future Of Telemedicine A Teladoc UX Case Study